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EXCHANGE/RETURNS/REFUNDS/CANCELLATION


1) All Product exchanges and/or returns are subject to the following:

  • i) Customers are allowed to request for exchange or return of a Product within SEVEN (7) calendar days (“Returns Period”) from the date of the Customer’s receipt of the delivered Product (“Date of Product Receipt”). Customers may go to their account page on the SITE and click on the “RETURN” or “EXCHANGE” button to initiate the request for any exchange or return of the same Product only. Exchange or return for a different Product is not allowed. A Customer’s request for exchange or return of the same Product shall not exceed two (2) times or no later than ten (10) days from the first Date of Product Receipt, whichever is earlier, subject to the remaining terms in this section.
  • ii) All Products (including any free gifts or free promotional items and warranty cards (if any) associated with the purchase) must be in their original packaging with all tags, accessories, sales invoice and warranty card (if any) enclosed.
  • iii) Undergarments, inner wear, cycling short and bib with our without padding cannot be exchanged or returned for any reason whatsoever.
  • iv) Perishable items (sports nutrition or fresh produce) and cosmetic items (body care & skin care) cannot be returned nor exchanged if they have been partially consumed or used.
  • v) Apparels items (including shoes and accessories) can be exchanged due to issues relating to only size. However, if items returned for exchange are soiled, damaged or shows some form of wear and tear, no exchange or return will be considered.
  • vi) Subject to product warranty conditions in Section 6(c) below, digital items such as cycle computer, heart rate sensor, cadence sensor or any items related to electronic parts cannot be exchanged or returned if the original seal is broken OR if there is no seal and the original packaging is opened, then no returns or exchange is allowed.
  • vii) No Product may be exchanged or returned if it is specified in the warranty card that no exchanges or returns are allowed.
  • viii) All Products must be cleared of any defects or damage to the reasonable satisfaction of RECYCLO.CC before any exchange or returns of Products are completed.
  • ix) During the Returns Period, all exchanges or returns of any Product are collected or re-delivered by RECYCLO.CC’s delivery provider free of charge. Thereafter, RECYCLO.CC shall be entitled to charge Customers a collection cost which shall be paid by the Customer to the delivery provider at the point of collection.


2) For avoidance of doubt, RECYCLO.CC shall have the absolute discretion to decide on what Products that may be exchanged or returned. Customers are advised to check online at THE SITE or call RECYCLO.CC telephone number or email to order@cyclomotion.com to speak with the authorised personnel or representative on the full list of items.


3) During the Returns Period and subject to the terms contained herein, requests for exchange or returns are allowed for defective Products within any valid warranty period. After the Returns Period and where warranty period for a Product is still valid, the Customer may engage directly with the supplier, distributor or manufacturer (at their service center stated in the warranty card) if the Customer wishes to request and demand for any exchange or return. Where the service center of the supplier, distributor or manufacturer is not specified, then RECYCLO.CC may, at its sole discretion, and at the request of the Customer, collect the Product free of charge from the Customer and deliver the Product back to the supplier or manufacturer on behalf of the Customer. For avoidance of doubt, a Customer is not entitled to any exchange or returns after the expiry of the warranty period of the Product.


4) Subject to the terms of this section above, refunds on returns requested for any Product during the Returns Period shall be as follows:

  • i) Customers may cancel an order prior to delivery of a Product and request for a refund if payment has been made (other than COD). Cancellation may be done on the “MY ORDER” page on the SITE.
  • ii) The refunds will be processed after the successful clearance of any defects or damage on the returned Product to the reasonable satisfaction of RECYCLO.CC.
  • iii) A Customer is entitled to request for a full refund of the Product price paid by Customer. Customers are advised to contact any RECYCLO.CC authorised personnel or representative for details of such refund. Depending on the method of payment, refunds shall also subject to the terms imposed by the issuing bank.
  • iv) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


5) Shipping 

To return your product, you should mail your product to: 

RECYCLO.CC

Cyclomotion Sdn Bhd

11-1, Jalan Wangsa Delima 2A, Seksyen 5, Wangsa Maju, 53300 Kuala Lumpur, Malaysia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.